When will the event take place? When do the doors open?
Information regarding dates, prices and venues can be found on the event detail page. If we know what time the doors will open, this information will also be included in the information text. The time at which the event will start is always provided on your mobile/PDF ticket.
Will the event take place as planned?
In the event that changes such as postponement, cancellation, etc. occur, you will be informed of this via email or SMS. Red Bull Media House GmbH is, however, not obliged to inform the ticket holder of any cancellation/postponement/change of venue and shall therefore assume no liability in connection with cancelled/postponed events, or events for which the venue has changed. We therefore recommend that you visit the events page on our website prior to the relevant date and that you check event, artist and fan websites for information.
Is travel to the venue on public transport included with my ticket?
As a general rule, no. There are, however, some events for which your ticket also acts as a ticket to allow you to travel to and from the venue. This is expressly indicated on the ticket.
I travelled to an event that was cancelled. Can I claim back my travel and accommodation costs?
Red Bull Media House GmbH endeavours to inform you in good time of changes or cancellations, however it is unable to accept any liability for this. Red Bull Media House GmbH acts purely as a ticket vendor for events in Austria and as such is not responsible for providing reimbursement for expenses, etc. If you wish to make a claim of this nature, you must contact the event organiser directly.
How long will the event last?
Details regarding the duration of the event will be provided in the information text for the relevant event, provided that the said information has been provided to us by the organiser.
My mobile phone has been stolen – what can I do?
If your mobile phone has been stolen, you can still access your ticket using the link that was sent to you by email.
Can I take a camera to the event?
It is not permitted to take professional photographic equipment to concerts. If you violate this rule, in the worst-case scenario your camera will be confiscated and you will be ejected from the venue.
Can I record the concert?
No, professional recordings are not permitted. If you violate this rule, in the worst-case scenario your recording device will be confiscated and you will be ejected from the venue.
Who can I talk to if I wish to comment on/make a complaint about an event that I have attended?
Should you wish to comment on or make a complaint about an event that you have attended, please contact the event organiser directly. The event organiser is responsible for the running of the event, all organisational matters at the venue, ticket prices, seat allocation, etc. Red Bull Media House GmbH acts purely as a ticket vendor for events. We are therefore only able to provide further assistance in the case of clearly erroneous or incorrect bookings. In such cases, please contact us immediately at firstname.lastname@example.org, providing us with a brief description of the problem. We will then contact you as soon as possible to agree upon how to proceed with the matter.
Are minors permitted to attend concerts?
Unfortunately there are no uniform rules regarding minors attending concerts. We are therefore unable to guarantee that unaccompanied minors will be granted entry to the event. If we have more precise information, however, we will include this in the information text for the relevant event. In case there is no information provided please contact the event organizer using the support email adress which you can find on the event detail page.